Your essay describes the moment of truth, “points at which patients form perceptions about the quality of service being given and, in this case, the quality of care.” What company is known for really going above and beyond in normal standard customer care? Has that company lived up to its promise? Visit a hospital’s website and view their advertising to experience how they present themselves to their patients. Evalutale: How you, as a student, will be assigned at that hospital, will need to blend with the expectations presented there and how your actions will help patients in addressing the moment of truth. How you as a patient will get care there. Below are some items for you to choose from. Choose one of the items from the list and you are a patient living with your indicated choice. Does that hospital address those items? How? Provide examples, if they don’t address it, what improvements can you create so others who have your condition will find value and enhance the moment of truth? -Depression -Breast Cancer -Stroke -Alzheimer – Spine Tumor -Addiction -Kidney Cancer -Brain Cancer (glioblastoma) -Colon Cancer -Spinal Cord Tumors -Diabetes -Irritable Bowel Syndrome -Prostate Cancer -Spina Bifida
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