Assessment Type (and weighting) Individual Report – (50% of the overall module mark) Assessment Length 2000 words Assessment Name How to develop High Performance Teams Learning Outcomes Assessed: LO1: Compare and contrast key concepts and theories relating to team working and performance management LO4: Identify and appraise performance strategies for maximising team effectiveness Assessment Brief Olympia Computers Ltd has been in existence for 30 years and is now the third largest retailer of Personal Computers to the UK market. The company has seen significant growth over its time but has started to hit difficult times where sales have slowed quite dramatically since the start of the COVID19 pandemic. The Directors feel that the overall culture of the business could be improved and as part of a wider initiative to improve organisational performance against their competitors, they have appointed you as a new sales team manager. As part of this new role you have now been asked to write a report that provides insight as to how the sales team can improve performance after consistently missing targets over the last 2 years. Your team operates in an extremely competitive environment against 4 other sales teams where daily performance is measured closely – in terms of leads generated, sales completed and overall customer satisfaction. Due to the continued underperformance issues, the Company Directors may look at developing a revised approach and strategy based upon the points contained within your report. With this in mind, The Directors are very keen to see your ideas based upon the Two following factors: ? Motivation ? Emotional Intelligence The following sections should be considered as essential content and is provided as a guide for structure of your report: 1. An introduction setting out the content and direction of your report. (100 words) 5 marks 2. Compare and contrast Tuckman’s Team development model with Charrier’s ‘Cog’s Ladder’ theory on Team development. Highlight the key similarities and differences between the models. (400 words) 20 Marks 3. Compare and contrast Belbin’s Team Roles theory with the Margerison-McCann Team Performance Index (sometimes known as the ‘Work Wheel’ model). As with section 2, you should highlight the key similarities and differences between each of these models. (400 words) 20 Marks 4. An explanation of the impact of Motivation and Emotional Intelligence and how the use of each factor may influence and support the successful development of Team Performance. You must make use of academic theories and models available in each of these factors to support your discussion. Where appropriate, you should also provide relevant examples of effective team working in operation to support your explanation of key points. (900 words) 40 marks 5. A suitable conclusion that clearly summarises the key points made during the report with recommendations for action to the Directors of the Company. (200 words) 20 marks 6. The report must be appropriately referenced using the Harvard Referencing system.
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