Read Chapters 9 and 18 of Organizational Behavior and Theory in Healthcare: Leadership Perspectives and Management. Read the following articles: When Team Conflicts Threaten Quality of Care: A Study of Health Care Professionals’ Experiences and Perceptions (Links to an external site.) Conflict Management: Importance and Implications (Links to an external site.) Watch the following videos: Four Tips for Managing Conflict (Links to an external site.) Lindred Greer: Managing Conflict in Teams (Links to an external site.) Complete the DISC Personality Test (Links to an external site.), and review the DiSC Assessment: What Kind of Leader Are You? (Links to an external site.) article which will help you interpret your DiSC results. After you have completed the dominance, inducement, submission, compliance (DiSC) style assessment, identify two conflicts (i.e., interpersonal conflict [between individuals], intra-organizational conflict [within groups], or inter-organizational conflict [between organizations]) that you currently experience or potential work-related conflicts in the work environment. Based upon your test results, analyze how you can anticipate and manage conflict to reduce risks from occurring. Review the Writing Center’s Summary Vs. Analysis (Links to an external site.) resource for additional guidance. NO plagiarism Please see the attachment for test results for DISC Conflict in Healthcare organization in Information System department working with teams on project scenario (use a conflict) It can be a conflict with team members or with a vendor implementing a new system for the organization.
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